Through my company, Ion Agency, I have contributed and maintain the Freshdesk Integration module for Drupal.
The Freshdesk Integration module provides integration with Freshdesk help desk software from Freshworks and is listed as an official integration on the Freshworks Marketplace. This module focuses on web sites actively registering users/customers who would like to sync Drupal users with Freshdesk contacts and provide links to ticket management within Drupal user accounts or dashboards.
This module currently focuses on providing API-based integration with Freshdesk to sync user data between systems.
I feel it's important to stabilize and test this functionality before adding additional features such as integrated ticket management within Drupal pages.
The module has been running stable for nearly two years on a high-volume e-commerce site with over 30,000 active users.
Features
- Push/sync users to Freshdesk from Drupal including profile photo
- Provide links within Drupal to user's Freshdesk profile/board
- Map roles to Freshdesk companies for advanced permissions management
- Easy UI-based configuration
What's Next
Next up is Single Sign On/Remote Authentication to automatically authenticate your users entering the Freshdesk portal.
Freshdesk Integration Support
My development team knows Drupal and Freshdesk well, and can help with installation and configuration of this module as well as connecting Drupal to Freshdesk for your business. Contact Ion Agency to find out about custom Freshdesk integrations for Drupal.